【Booking & Cancellation Policy】

■ Booking Confirmation
For advance bookings, we will first check availability after receiving your booking request and then send you payment instructions by email.
Your booking is confirmed once online payment has been completed.

Please complete payment within 24 hours of receiving the payment instructions. If payment cannot be confirmed by the deadline, your booking request may be canceled.

■ Cancellation Policy for Advance Bookings
If you need to cancel your booking for personal reasons, the following cancellation fees will apply:

Cancellation Date 　Cancellation Fee
3 or more days before your visit 　Free
2 days before or the day before your visit 　50% of the total price
On the day of your visit 　100% of the total price
No-show 　100% of the total price

If a refund is due, it will be processed according to our designated refund procedure.

■ Same-Day Participation
For same-day participation, cancellations and refunds cannot be accepted once payment has been completed.

■ Changes to Your Booking
If you need to change your booking, please contact us as early as possible.
Depending on availability and the schedules of guides or instructors, we may not be able to accommodate your requested changes.

■ Late Arrivals
If you expect to be late, please contact us as soon as possible.
Depending on the length of the delay, your experience may need to be shortened or may no longer be available. In such cases, the same conditions as a same-day cancellation may apply.

■ Severe Weather & Transportation Disruptions
If you are unable to participate due to unavoidable circumstances such as a typhoon or public transportation disruption, we will review the situation individually.
If we are unable to provide the experience due to the availability of our guides or instructors, you will receive a full refund.

■ Cancellations & Changes
To cancel or change your booking, please reply to your booking confirmation email or contact Jimott by email.

Email: info@jimott.net